Special delivery

You can send your unwanted items free by pre-paid guaranteed special delivery via your local post office. This is a insured registered post for up to £1,000 (insurance is included in our offer). Items are then appraised and electronically weighed with Class II EU Trading Standards approved precision scales. We will then contact you with our offer.

We offer individual prices for differing types of carat gold.

Our customers can rely on a quick and personal service. Normally payment by return in 24 hours if posted on a MONDAY, TUESDAY or WEDNESDAY. Please allow 2 to 3 working days for payment for Thursday, Friday and Saturday postings. In the unlikely event that you do not agree with our offer we will send back the items free of charge. We are always pleased to help and advise.

We offer a dependable specialist service and accurate prices.

All you have to do is:

  1. Request a Pavilion PM PostSafe envelope (a customer return form and secure pack are provided within our envelope).
  2. When you have received your PostSafe envelope add your name, address and postcode on the outside of the bag.
  3. Take your pre-paid special delivery envelope to the Post Office and tick the appropriate value box (up to a maximum of £ 2,500).
  4. Receive your Post Office receipt and they will guarantee next day delivery to us by 1pm under the special delivery service. It is that simple!

Please ensure you contact Pavilion, to let us know your delivery is on its way.

Once sent you can track your items by visiting: The Royal Mail website: www.royalmail.com

Or call: 0845 7740 740. This will inform you that the parcel has been delivered.

It's an easy, fast, safe and effective way to turn your unwanted items into cash.

Pavilion Settlement Terms

There are three options available for your payment:

  1. We can pay cash directly into your high street bank account on day of receipt.
  2. Cheque payment with receipt sent 1st Class.
  3. Cash sent special delivery with receipt.

All transactions are treated in the strictest confidence.

Our office hours are weekdays 9am-5pm.